Refund policy

Due to the personalized, made-to-order nature of our products, all sales are final. Because each item is custom-created with the name or design you provide, we are unable to accept returns or exchanges for buyer's remorse, personalization details submitted incorrectly by the customer, or change of mind.

 

That said, your satisfaction matters to us. If your order arrives damaged, defective, or does not match the personalization/design you approved at checkout, please contact us within 7 days of delivery at catchinlogos@gmail.com with photos of the issue, and we will send a replacement or issue a refund at no additional cost to you.

 

Order cancellations or changes to personalization details can only be accommodated within 24 hours of placing your order, after which production begins. Please contact us as soon as possible if you need to make a change.

 

Approved refunds will be issued to your original payment method within 10 business days. Please note it can take additional time for your bank or card issuer to post the refund.

 

If you have any questions about your order or this policy, please reach out to us at catchinlogos@gmail.com.